Refund policy

Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Shipping Costs Customers are responsible for all return shipping costs. We encourage thoughtful purchases and careful attention to our size guides rather than the excess ordering culture promoted by fast fashion brands. This approach supports both environmental responsibility and sustainable business practices.

Return Process 

We have a 30-day return policy from the date you receive your item. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at info@byaudreyandgrace.com for approval before sending anything. Once approved, we'll provide return instructions.

Return address: PO Box 102, Emerald VIC, 3782

Items sent back to us without first requesting a return will not be accepted.

Refunds & Processing Fees Shopify processing fees are deducted from all refunds, as these fees cannot be recovered from our payment provider. This is standard practice across online retail. Refunds typically process within 7-10 business days once we receive your returned item, though they often complete sooner.

Exchanges For size or style exchanges, customers pay return postage to send the original item back to us. Once we receive and inspect the returned item to confirm it meets our return conditions, we'll send the replacement item and charge standard shipping. No refund processing fees apply to genuine exchanges.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions We cannot accept returns on underwear (hygiene reasons), custom/made-to-order items, sale items, or gift cards.